Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most countries. Delivery times vary by location and shipping method selected during checkout.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number on our website or the carrier's website to track your package.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most unused and unopened products. Some items may be subject to restocking fees.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
Product Information
Are your products original and authentic?
Yes, all products sold on TechTierra are 100% genuine and sourced directly from manufacturers or authorized distributors.
Do you provide warranty for your products?
Most products come with manufacturer's warranty. Warranty period and terms vary by product and brand.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select regional payment methods depending on your location.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Technical Support
Where can I find product manuals?
Most product manuals are available in the product description section. You can also find them on the manufacturer's website.
What should I do if my product isn't working properly?
First check the troubleshooting guide in the product manual. If the issue persists, contact our support team with your order details.
International Orders
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.
Are there any additional fees for international orders?
Some countries may charge import duties or taxes which are the responsibility of the recipient. These fees are not included in our prices.