Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Method

TechTierra currently offers Standard Shipping for all orders. Delivery times may vary depending on your location:

  • Domestic Orders: 3-7 business days
  • International Orders: 7-21 business days

Please note that delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control such as customs clearance or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Product weight and dimensions
  • Destination country

There is currently no free shipping option available.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier's website.

Shipping Restrictions

We ship to most countries worldwide. However, some restrictions may apply to certain products due to:

  • Local regulations
  • Battery restrictions (for power supplies and audio equipment)
  • Export controls

If we cannot ship an item to your location, you will be notified before completing your purchase.

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address
  • Failure to pay customs duties (international orders)
  • Unsuccessful delivery attempts

We will contact you to arrange reshipment. Additional shipping fees may apply.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service team immediately. We may require:

  • Photos of damaged items and packaging
  • Proof of delivery issues from the carrier

We will work with you to resolve the issue as quickly as possible.

Customs and Import Fees

For international orders, the recipient is responsible for:

  • Any customs duties
  • Import taxes
  • Other fees imposed by the destination country

TechTierra has no control over these charges and cannot predict what they may be. Please check with your local customs office for more information.