Refund policy

Refund Policy

General Terms

At TechTierra, we want you to be completely satisfied with your purchase. If you're not satisfied, you may be eligible for a refund within 30 days of receiving your order. All refund requests are subject to the following conditions:

  • Products must be in original condition with all packaging and accessories
  • Proof of purchase is required
  • Certain products may have specific return conditions (see below)

Product-Specific Conditions

Electronics & Accessories

(Includes Cables, Earphones & Headphones, Speakers & Audio, Mouse & Computer Accessories, Stylus & Tablet Accessories, Power Supply & Chargers)

  • Must show no signs of physical damage
  • Original protective films and packaging must be intact
  • All included accessories must be returned

Cameras & Recorders

  • Limited to 14-day return window
  • Must not exceed 100 shutter activations
  • Original sensor protectors must be in place

Game Consoles & Players

  • Must not show any signs of account linkage
  • Factory reset must be performed
  • Original game discs must be included if part of bundle

Refund Process

  1. Submit a return request through our contact form
  2. Wait for approval and return instructions (typically within 2 business days)
  3. Ship the item back using the provided return label
  4. Allow 5-7 business days for processing after we receive your return

Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Non-Refundable Items

The following items are not eligible for refund:

  • Software, games, or media with opened packaging
  • Personalized or custom-made products
  • Products purchased during clearance sales
  • Gift cards

Warranty Claims

For products still under manufacturer warranty, please contact us for warranty service options before requesting a refund. Many issues can be resolved through warranty service.

Need Help?

For any questions about our refund policy, please contact our customer service team through the website contact form. We're happy to help!